Rent is due on the first of the month. It is preferred and encouraged that Residents make rental payments online through the Resident Web Access portal of Highland Management Group’s website. Payments are not accepted in the rental office. If paying by check, cashier’s check or money order, the payment must be brought to our corporate office located at 5290 Villa Way, Edina, MN 55436.

Available rent payment options are online payments (checking account, saving account, or credit card) through our Resident Web Access portal, ePay Authorization, or cash at a CashPay location. Contact your onsite rental office for details. Checks, cashier’s checks or money orders are only accepted if they are brought to our corporate office.

For non-emergency maintenance issues please use our Resident Web Access portal, or contact your onsite rental office.

Any situations that require immediate attention to prevent significant damage to the property, ensure safety, or restore essential services are considered maintenance emergencies. For a detailed list please contact your onsite rental office.

Call your onsite rental office during business hours. Please follow prompts if the phone is not answered. Call the emergency maintenance number provided on the magnet provided to you at move in.

Lock-out services are available based on staffing availability. Contact your onsite rental office for assistance. For after-hour lockouts, you will need to provide your unit number and government issued ID. There is a $225 fee for this service. For sites that may not offer lock-out services, residents will be responsible for hiring a professional locksmith.

Process may vary depending on municipality requirements. Please contact your onsite rental office for details.

Many of Highland Management Group communities have a contract with a specified Cable TV company giving them authority to provide Cable TV and Internet to our Residents. Furthermore, most sites have had fiberoptic cable installed as well. Please contact your onsite rental office for more details.

Highland Management Group does not have any preferred utility service providers. Please check with your onsite rental office to see which vendors service the area in which you live. Alternatively, call 211.

No. Residents may not allow any person to use, stay at, or share the apartment whether for a fee or other consideration (i.e., home sharing, swapping service arrangements are prohibited). Resident may not allow persons to stay at, “house-sit,” or use the premises when Resident is absent.

In most cases, Residents have the option to pay a Liquidating Damages/Lease Break Fee equal to two months rent. Residents must sign a Lease Break Agreement and pay the fee at the time the agreement is signed. Contact your onsite rental office for more details.

Residents will receive notification of any changes to their Lease 75 days prior to their lease expiration. Residents will receive their lease renewal electronically via email or it will be delivered to residents who don’t utilize or have email addresses.

Residents may add additional items, such as garages or locker rentals onto their lease at any time. Other changes to the Lease are typically not permitted unless it is at renewal time. Contact your onsite rental office to discuss your lease terms and agreements.

The office cannot accept packages on Residents’ behalf. Residents will need to pick up packages from their delivery location. Management is not responsible for any packages delivered to the building. Contact your onsite rental office to see if there is a package room at your site.

Most Highland Management Group sites have resident parking. Some sites have attached or detached parking garages for an additional fee. Contact your onsite rental office for details.

This depends on the site. Surface lots typically first come/first serve. Parking is not guaranteed. Certain sites may require parking tags and may have limits on how many vehicles you can park.

Most sites have off street parking. Check with your onsite rental office to find out where the spaces are located or if parking passes are required.

Many of our sites are located near bus stops. Reach out to the transportation service provider in your area or contact your onsite rental office for more information.

Most sites have bike railings. Residents that utilize attached/detached garages (available at select sites for a fee) can store their bikes there.

Before a pet can live in a resident’s home, the resident and owner must sign an Animal License Agreement & Lease Addendum, pay a pet deposit, nonrefundable pet fee and pay a monthly pet rent. The resident must also provide management with proper documentation for the pet. If you have a companion or service animal, please contact your onsite rental office for assistance.

The rental office will reach out to you to discuss the move-in process. Arrangements will be made to inspect your unit, pick up keys, pay the first month’s rent and/or other fees, and other important items like utilities setup.

Before moving out, the Resident must give the Owner written notice 59 days prior to the Lease expiration date. Failure to give proper notice will result in Liquidated Damages/Lease Break Fee. Residents can refer to their terms and conditions for additional information.

Residents have the option to request a pre-move out 5 days prior to the move out and a final inspection will be conducted on the day of move out. Keys must be relinquished at time of final inspection.

The deposit plus accrued interest, minus any charges, will be refunded in one check payable to all adults listed on the most recent Apartment Lease Data Page 1, provided all terms of the Apartment lease have been fulfilled. Checks or an itemized statement of charges will be mailed within 21 days of vacating the unit to the primary leaseholder’s forwarding address, unless otherwise specified.

Your onsite rental office must be notified in writing of guests of Residents who are expected to stay in the apartment for more than 14 days per lease term. Any guest staying in the apartment for more than 14 days must complete a Rental Application and upon approval, must be added to the Lease as a co-tenant or an authorized occupant.

Typically, no, however, residents are responsible for their guests while on the property.

Although it is not required for residents to have renters’ insurance, it is strongly recommended as rental insurance covers your personal belongings.

In case of fire, evacuate the premises and call 911. If you have a maintenance emergency that could result in personal and/or property damage, contact the office immediately or call the after-hours emergency number on the Highland Management Group magnet that was provided at move in.

All non-emergencies inquiries should be submitted through the Resident Web Access portal or contact your onsite rental office.